Primary Care Network (PCN)
What is a Primary Care Network?
Primary Care Networks (PCNs) build on the core work of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for our communities.
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When developed, PCNs will include:
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GP services
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Pharmacies
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Community health services
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Mental health services
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Adult social care
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Voluntary organisations
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What can you expect from your PCN
Primary Care Networks are recruiting extra healthcare professionals. New roles include Advanced Nurse Practitioners, Clinical Pharmacists, Mental Health professionals, and Social Prescribing Link Workers. By introducing a greater skill mix, local people will get more access to the support they need. This will help them stay healthy and independent. See our services at Norton Place for more information about the roles that are available in this PCN.
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The ultimate aim is to deliver better health outcomes for the local population. Also, to reduce health inequalities.
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In the future, doctors, nurses, and healthcare professionals will also work together to meet the needs of the patient. Their goal is to prevent illness. This will be part of a broader campaign. It will make people aware of the importance of taking better care of themselves. It will help them avoid future health issues.
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Vision
We share a vision that surgeries will become the focal point for community services. They will deliver the best care for our population in purpose-built premises. We aim to achieve this by having teams that work well together. They know and respect each other’s roles, providing a happy and healthy workplace.
Values
Our values will drive the creation of the type of organisation that will allow us to provide great care to our patients.
Internal Values:
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Respect and Dignity
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Honesty
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Compassion
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Communication
External Values to achieve the above:
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Patients will always come first.
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Choice
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Privacy and Confidentiality of information.
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Individuality and Identity.
NHS Long Term Plan
In July 2019, the NHS Long Term Plan suggested a new way to deliver health and care services. This prompted the establishment of the majority of PCNs. They published the plan in January 2019. The need to create a more joined-up, less fragmented approach to health and care has driven it. This makes it more personal and closer to where they live.
Meet the Team
Here at Southend East PCN, we take great pride in our team members. We're all here to give our patients the best care and advice possible.
Click Here to find out more about the PCN ARRS roles
Clinical Director
Aidan Irlam [M]
Clinical directors are in charge of managing an organisation's clinical department. They are responsible for the day-to-day administration of specific tasks including maintaining medical records, hiring new staff, and preparing department budgets.
Receptionist
Nina Hazlewood [F]
Welcoming patients and visitors, answering the telephone and answering any enquiries. Scheduling appointments and keep those appointments on time. Assisting patients with completing necessary forms and documentation.
Advanced Pharmacist Practitioner
Deborah Adedoye [F]
To provide expert pharmacy and medicines management advice as well as advising on appropriate management strategies. To promote patient safety, identify and mitigate medication-related risks in the community.
Pharmacy Technician
Sarah Vincent [F]
Pharmacy technicians play an important role, complementing clinical pharmacists, community pharmacists and other members of the PCN multi-disciplinary team. Pharmacy technicians are different to clinical pharmacists as they are not able to prescribe or make clinical decisions, instead working under supervision to ensure effective and efficient use of medicines.
Clinical Director
Tabitha Love [F]
Clinical directors are in charge of managing an organisation's clinical department. They are responsible for the day-to-day administration of specific tasks including maintaining medical records, hiring new staff, and preparing department budgets.
Receptionist
James Hammond [M]
Welcoming patients and visitors, answering the telephone and answering any enquiries. Scheduling appointments and keep those appointments on time. Assisting patients with completing necessary forms and documentation.
Clinical Pharmacist
Ronak Shah [M]
As a PCN pharmacist, we will take responsibility for medicines optimisation within the PCN, medicines reconciliation, the provision of expert advice on clinical medicines and the undertaking of structured clinical reviews with patients to proactively manage their complex polypharmacy needs.
Pre-Registration Pharmacist
Konstantina Meliou [F]
Works under the supervision of a qualified pharmacist to develop the knowledge, skills, and professional behaviours required for independent practice. Supports the safe and effective delivery of pharmaceutical services, contributes to patient care and medicines optimisation, and engages in structured training and learning to meet regulatory and professional standards.
Operations Manager
James Irlam [M]
The primary role is to ensure that resources are effectively allocated, demand is managed efficiently, and capacity is optimised to achieve operational excellence and drive successful project delivery. The manager works with the clinical directors to prepare budgets, hire new staff and develop a workforce which meets the needs of the local population.
Receptionist
Morten Bann [M]
Welcoming patients and visitors, answering the telephone and answering any enquiries. Scheduling appointments and keep those appointments on time. Assisting patients with completing necessary forms and documentation.
Clinical Pharmacist
Shahinoor Islam [M]
As a PCN pharmacist, we will take responsibility for medicines optimisation within the PCN, medicines reconciliation, the provision of expert advice on clinical medicines and the undertaking of structured clinical reviews with patients to proactively manage their complex polypharmacy needs.
Paramedic
Annabelle Finch [F]
Responsible for assessment, treatment, diagnosis, supplying and administering of medicines, managing, discharging and referring patients in a range of urgent, emergency, critical or out of hospital settings.
Reception Manager
Anna Duff [F]
Oversees the day-to-day operation of the reception service, ensuring a welcoming, efficient, and patient-focused front of house. Leads and supports the reception team, develops effective systems and processes, and works closely with clinical and management staff to ensure smooth patient flow, accurate information handling, and consistently high standards of customer care.
Social Prescriber
Sharon King [F]
Patients visit their GPs for a range of different reasons and sometimes these issues can be caused by non-medical matters such as loneliness, anxiety, unemployment, illness or debt. Social prescribing link workers work in partnership with GP surgeries and can help people to access appropriate support in the community and to help them make positive changes to their personal wellbeing.
Clinical Pharmacist
Abdul Surat [M]
As a PCN pharmacist, we will take responsibility for medicines optimisation within the PCN, medicines reconciliation, the provision of expert advice on clinical medicines and the undertaking of structured clinical reviews with patients to proactively manage their complex polypharmacy needs.
Paramedic
John Morris [M]
Responsible for assessment, treatment, diagnosis, supplying and administering of medicines, managing, discharging and referring patients in a range of urgent, emergency, critical or out of hospital settings.
Receptionist
Amber Scott [F]
Welcoming patients and visitors, answering the telephone and answering any enquiries. Scheduling appointments and keep those appointments on time. Assisting patients with completing necessary forms and documentation.
Social Prescriber
Paula Hogg [F]
Patients visit their GPs for a range of different reasons and sometimes these issues can be caused by non-medical matters such as loneliness, anxiety, unemployment, illness or debt. Social prescribing link workers work in partnership with GP surgeries and can help people to access appropriate support in the community and to help them make positive changes to their personal wellbeing.
Clinical Pharmacist
Ainaz Hossieneian [F]
As a PCN pharmacist, we will take responsibility for medicines optimisation within the PCN, medicines reconciliation, the provision of expert advice on clinical medicines and the undertaking of structured clinical reviews with patients to proactively manage their complex polypharmacy needs.
Paramedic
Joanne Flay [F]
Responsible for assessment, treatment, diagnosis, supplying and administering of medicines, managing, discharging and referring patients in a range of urgent, emergency, critical or out of hospital settings.
Paramedic
Rebecca Wright [F]
Responsible for assessment, treatment, diagnosis, supplying and administering of medicines, managing, discharging and referring patients in a range of urgent, emergency, critical or out of hospital settings.
Dual-Qualified Nurse
Lois Akinduro [F]
Responsible for the assessment, planning and delivery of care for patients with complex physical and mental health needs, including diagnosis, treatment, risk management, and ongoing support. Works across a range of clinical settings to manage, refer, and coordinate care, ensuring safe, holistic, and effective patient outcomes.
Musculoskeletal Practitioner
Wayne Quamina [M]
First point of clinical contact for patients presenting with MSK conditions or symptoms, providing the patient with the primary assessment, diagnosis and management options for their condition, use advanced clinical practice skills and clinical reasoning to provide comprehensive diagnostic and treatment.
Home Visiting Paramedic
John Claridge [M]
Provide visits to patients in their own homes or care homes. The service is for patients who need to be seen in their own home/care home. The aim of the service is to reduce inappropriate hospital admissions and enable patients to be cared for at home when it is clinically safe to do so.
Lead Nurse
Karen Bettis [F]
Provides clinical leadership and oversight to the nursing team, ensuring the delivery of safe, high-quality, and compassionate patient care. Works closely with clinicians and management to develop nursing services, support staff development, and maintain professional, regulatory, and clinical standards across the service.
Practice Nurse
Cerys Murdoch [F]
Delivers high-quality nursing care to patients, supporting the prevention, diagnosis, and management of a wide range of health conditions. Works collaboratively with the wider clinical team to provide clinics, health promotion, and long-term condition management, ensuring care is delivered in line with clinical best practice and patient needs.
Nursing Associate
Lauren Boul [F]
A Nursing Associate will have a vital role in delivering hands-on care to patients including: Understanding and recording a patient's temperature, breathing, weight, foot checks, blood pressure, ECG and blood tests.
Health & Wellbeing Coach
Milly Greenfield [F]
Supports people to improve self-management, motivation, and lifestyle choices through personalised goal setting and behaviour change. Works with individuals, including those with long-term conditions, to improve health outcomes and overall wellbeing.
Health Care Support Worker
Amanda Quinlan [F]
Responsible for conducting clinical tasks such as blood tests, foot checks, blood pressure monitoring, ECGs, and other routine observations. Works under the supervision of registered clinicians to support patient care, maintain clinical standards, and assist across a range of healthcare settings.
Phlebotomist
Karen Edgington [F]
Phlebotomists will take blood samples and send them off to the laboratory to be tested, the results then can be used to diagnose diseases and conditions.
Secretary
Claire Cowley [F]
Medical secretaries work in a variety of healthcare settings, including hospitals, GP surgeries, private clinics, universities, and health centers. They use their knowledge of medical terminology and hospital procedures to perform their duties.
Practice Nurse
Amy Butler [F]
Delivers high-quality nursing care to patients, supporting the prevention, diagnosis, and management of a wide range of health conditions. Works collaboratively with the wider clinical team to provide clinics, health promotion, and long-term condition management, ensuring care is delivered in line with clinical best practice and patient needs.
Musculoskeletal Practitioner
Paul Manjaly [M]
First point of clinical contact for patients presenting with MSK conditions or symptoms, providing the patient with the primary assessment, diagnosis and management options for their condition, use advanced clinical practice skills and clinical reasoning to provide comprehensive diagnostic and treatment.