Patient Participation Group (PPG)

​​Southend East PCN along with our 6 GP practices:

Dr Irlam & Partners - Central Surgery

North Shoebury Surgery

The Thorpe Bay Surgery and Shaftesbury Avenue Surgery Branch 

Drs Kumar & Sinha, Shoebury Health Centre

Dr Palacin, Shoebury Health Centre

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The PPG is a group of people who are patients of the surgery and want to help it work as well as it can for patients, doctors and staff. The NHS requires every practice to have a PPG. The PPG aims to:

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• Develop a partnership with patients

• Discover what our patients think about the services we provide. Establish their priorities.

• Provide a platform to test and change future ideas and plans

• Improve patient care, quality, experience and safety

• Promote patient empowerment

• It provides evidence-based feedback to the practice about the services the practice offers. It works with the surgery to improve practice services.

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Membership:

The membership is open to any patients registered at one of our 6 GP practices. As agreed with the PPG, the PCN will provide the necessary support. This support will enable the group to function effectively. We usually hold the meetings here at Norton Place 162 Ness Rd SS39DL on a Wednesday with fixed dates. Attendance is a valued resource for PPG activity. Members freely give their time. There is no expectation for frequency of attendance or participation. Non-PPG members who wish to attend the PPG meeting as observers are welcome following accountability and governance.

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The PPG is accountable to the public. The public expects PPG members to behave with integrity and good governance. The PCN has statutory responsibilities on information governance. For example, confidentiality is one, the PCN will never disclose patient information to any patient or PPG member. The PCN has a duty of care to all patients. All approved PPG members sign up to these principles. This builds confidence in the PPG's running, probity, and governance.